The SimpleBills Difference
Partner with the complete utility management service that cares as much about your residents (and your bottom line) as you do. We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be – simple. Choose the service whose interests and goals align with yours. At SimpleBills, making lives easier is our number one priority and we achieve that by taking utilities – and all the stress that comes with them – off your plate.
Bill & Collect
Since we bill and collect, residents pay SimpleBills directly and the property is only responsible for their bills.
We bill and collect, so there’s no prefunding for resident bills. This frees up cash flow and benefits NOI.
Cost Saving Estimated Final Bill (EFB)
We issue EFBs prior to move-out with industry-leading accuracy, resulting in the best possible outcome for property and residents alike.
Highly Rated Customer Support
Our 4+ star Google rated Customer Support is available 7 days a week.
SimpleBills invoices properties and residents within 24-48 hours of receiving all provider bills.
When we made the switch to SimpleBills, it was so easy. Before the switch, we had a fulltime person dedicated to trying to sort out all the billing questions and issues and concerns, and now I don’t remember the last time that its been a big topic of conversation. We’ve saved a ton of time. The overall experience with SimpleBills has been fantastic.
– Aspen Heights Partners | Demi Sterling-Kinney, Vice President of Operations
The SimpleBills Approach
Daily, we retrieve and process all utility charges directly from providers. This includes credential-based utility website PDF retrieval, email parsing, snail mail and submeter data.
Report & Audit
As we retrieve, we’ll keep a close watch for missing bills, high variances and excessive vacant costs. We’ll use this actionable data to reduce customer service issues and utility expenses.
Now to the good stuff: We invoice residents directly. We ensure accuracy through a monthly prebill. This process takes the site team step-by-step through a variety of reports on the property’s utility charges including variance analysis, common areas, vacant units and resident charges.
Our Secret Sauce: We collect from residents directly. This means we receive all resident payments and our expert support specialists in Texas answer their questions. Our industry-leading collection rates free up your site team to focus on other things.
Pay All Utilities
At SimpleBills, we say “love doesn’t pay the bills — we do.” Break up with prefunding and utility provider late fees for good.
Audits & Services
Decision-making just got a lot easier. Using data from our big-picture reports and customizable audits, we give you a detailed look at how to effectively save energy and costs.
Utility Billing - Expenses Recovery
SimpleBills provides a solutions that reduces utility expenses and enhances the resident experience. Our Team of Utility Specialists will work with you to design a billing platform that ensures success!
Submeter Installation & Maintenance
Sub-meters encourage conservation. When residents are billed for their actual consumption, the desire for conservation becomes more important. Our Meter Specialists will work with on system design, regulatory compliance, and cutting-edge technologies.
Utility Expense Management
Energy Management Services
SimpleBills will audit utility bills to ensure accurate rates are applied by the utility providers. We will work on your behalf to resolve any discrepancies. A large percentage of communities are billed incorrectly in states where multifamily consumption is exempt from sales tax. We identify these issues and work with the provider for resolution.
Pre-Acquisition Utility Due Diligence
Sustainability designation has become progressively important and is mandated in some cities within the US. SimpleBills will handle all Energy Star requirements and ensure Portfolio Manager is updated with accurate data.
Utility regulations can vary by state, city and utility provider. Our regulatory team is available to research and provide recommendations that ensure you are compliant with all regulations while gaining maximum utility recovery.
Enjoy complete access to your property’s utility information with our Client Portal.
We provide live insight on how your property is running to maximize efficiency.
Get the Big Picture on your utilities with our portfolio-wide reporting. Drill down into live reports on everything from recovery rates to prebill status with one click.
Per Property Reporting
With all your utilities in one place, see every piece of information in context and gain insight on your property’s and your resident’s usage through our analysis.
Current & Previous Provider Bill PDFs
When we manage your utilities, our system is your personal database of everything that’s crossed our desk.
Customer Service Highlights
See every call, chat, or email we’ve had with residents – saving you valuable time.
Our system identifies issues early and provides the opportunity to fix them before your residents know there’s a problem.
Floor Plan Averages
Check out our Floor Plan Average reports for comparison in the usage at your community.
Per Unit & Per Resident Bill Information
Drill down into the details of bills for each unit and resident in dynamic tables that let you filter, sort, and search.
Free Customized Reporting
There’s more than one way to … report on utilities. If you don’t see what you need, just ask!